THE U.S. RAILROAD Retirement Board (RRB) announced that all 53 field offices should have toll-free telephone service by April. A single toll-free number, 1-877-RRB-5RRB (1-877-772-5772), will provide RRB customers with nationwide access.
Implementation began in Nov. 2008 with 12 locations; an additional 18 field offices were added to the nationwide toll-free telephone service in January. The remaining 23 RRB field offices should be included in March.
In addition, the new toll-free number offers options for self-service through automated menus and automatic routing of calls to claim reps in nearby offices during emergency and peak periods.
RRB customers can also get help by calling the automated RRB Help Line at 1-800-808-0772, or by visiting the RRB’s Web site at www.rrb.gov.