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Reporter  V42N3

What To Do When a Member Asks For Advice

Have your tools handy & be careful what you say

Imagine this scenario: You and a friend are out having lunch in a restaurant. Your friend happens to be an attorney, and from time to time he has given you legal advice. Suddenly, the police come in and ask you if your name is Jesse James, and did you rob the Glendale train?

Of course, you tell the police no, you are not Jesse James and you have never robbed a train. You show the police your driver's license and try to explain to them who you are.

Reporter  V41N6

Good Records Help the Steward and the Local

Keeping grievance information well organized not only wins cases, it can help win good contracts

Imagine that you have three big, complicated grievance cases to be heard at step three of the procedure. You are walking down the hallway to meet with your local lodge officials, your International representative, the company human resource people, and the grievants.

Reporter  V41N4

Sexual Harassment Grievances Are Never Easy

They can be really difficult when one member is accusing another one of inappropriate behavior

In the last installment of the Steward's Sourcebook, we discussed the difficulty of representing both members involved in a dispute, specifically a fistfight. In this issue, we're looking at another problem that frequently pits one member against another -- grievances that arise from sexual harassment.

Reporter  V41N3

Rights In Conflict: How can you represent two members involved in a dispute with each other?

You must protect the rights of both members based on the facts and the contract, not popular opinion

Some of the most difficult grievances arise when the best interest of one member conflicts, or appears to conflict, with the best interest of another. For example, if you file a grievance for a member who isn't getting assigned overtime that he believes is rightly his, those members getting the improperly assigned overtime may feel you are taking money out of their pockets — even if the company is clearly violating the contract.

Reporter  V41N2

Organize Your Facts With a Steward Fact Sheet

This useful tool organizes the information you'll need to process a grievance

If you do a thorough job of researching your grievance, you'll end up with quite a bit of information. The Steward Fact Sheet that follows is a useful tool that can help you organize that information.

This simple form can help you a great deal when you get ready to write up your grievance. In fact, if you conscientiously investigate the complaint and fill in all of this form, you should be able to write your grievance just by transferring the information from the form.

Reporter  V40N4

Grievance Handling -- But We've Always Done It That Way!

Using past practice to win grievances

Most grievances are based on a violation of the contract, but no contract can cover every minute detail of what occurs on the job. On the job, procedures and practices are often worked out between the supervisors and the workers verbally, and nothing ever gets into the contract.

These unwritten agreements and standing policies give rise to the term "custom and practice," or what we more often call "past practice."

Reporter  V40N3

Five Steps To Winning Grievances

There's no magic bullet, but carefully following these basic steps can give you a great dvantage

1. Listen carefully to the facts from the worker. Listening is a lot harder than most people realize. It is not a passive act. You will probably need to ask questions to get the facts clear and to get important information that the worker leaves out.

Reporter  V39N5

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